Shipping & Delivery

Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support at hello@potentserum.co
Where do you ship?
We currently ship only in the United-States. Unfortunately we are not able to ship out of the US at this time, we apologize for this and are working to bring our products across the globe soon.
How long to wait?
Once you've placed your order, your product is made for you within 2-3 days, we will notify you once it is ready to ship.
Do you offer fast shipping?
We offer FREE priority shipping. You can expect your package within 2-3 days once shipped.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Returns

Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return request
To ask for a return, please contact our support using our helpdesk.
Are returns free?
Returns within the US are free.
Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.