FAQs
Product
Who makes our serums?
All our products are expertly crafted by highly trained chemists, they are made in our studio in Austin, Texas. See About page
What is the shelf life of our products?
Our AM and PM set are made to be used within 5 weeks of formulation to ensure reduced deoxidization of the product.
My skin is sensitive.
All of our products are formulated to be gentle enough for sensitive skin types. Please allow 2-3 weeks for the skin to get used to the product. Always use sunscreen in the AM.
Prescription strength retinol
We recommend alternating days of use between our Potent Serum PM and prescription strength retinol.
Fragrance free?
Our products are free of toxins, artificial color, fragrance free and no synthetic preservatives.
Unisex?
We have developed our products to be equally effective for every human regardless of sex or gender.
Duo set or sold individually?
They are sold as a set at the moment, if there is overwhelming interest to split them we will.
Layer with other products?
Yes, they can be layered with moisturizers or eye creams, however we caution against acid overload as a result of applying products that have the same active ingredients as our product.
Materials and Sustainability
We are committed to sustainability. We choose amber glass and a dropper cap instead of plastic bottle and pumps, while pumps are more efficient for serums long term , our products are made to be used within a month and we found no significant reduction in efficacy if used within 5 weeks of production. Our packaging is made from recycled paper, we encourage you to recycle them as well.
Stores
Do you have physical stores?
We currently don't have any physical stores under our brand name.
Warranty
View the details
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
Referral
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will receive a prompt at checkout with you unique referral code.
Any of your friends who decides to place their first order using your referral link will get enjoy a discount. In return you will be credited $ too for helping us spread the word.
To refer someone, you will receive a prompt at checkout with you unique referral code.
Any of your friends who decides to place their first order using your referral link will get enjoy a discount. In return you will be credited $ too for helping us spread the word.